Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Shipping
To return your product, you should mail your product to: 290 Spagnoli Road, Melville, NY 11747, United States
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@goldenmoongarden.com and send your item to: 1290 Spagnoli Road, Melville, NY 11747, United States.
Step 1:
Please email our customer service at service@goldenmoongarden.com to request the exchange/return.
Or submit after-sales application on the contact us page of the website to request exchange/return.
Step 2:
After receiving your return/return request, our customer service will send you the return/return instructions and return/return address via email. Please follow the instructions for returns/returns. We would be very grateful if you could provide us with photos of the returned item.
Step 3:
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund.
Refund, freight details
Don't charge a relisting fee
If the goods are returned or exchanged due to the seller's reasons, such as sending the wrong goods, quality problems, etc., after confirming with the customer service, the items are not used and meet the requirements. The processing methods are as follows:
When returning
Refund amount: 100% of actual payment amount
Return shipping fee: the seller bears
When replacing
Return shipping fee: the seller bears
Re-shipment freight: the seller bears
If you need to return the goods due to buyer reasons, such as repentance, inappropriate size and color, etc., after confirming with customer service, the items are not used and meet the requirements.
When returning
Refund amount: 100% of actual payment amount
Return shipping cost: buyer bears
When replacing
Return shipping cost: buyer bears
Re-shipment freight: the buyer bears
There are certain situations where only partial refunds are granted (if applicable)
The product has obvious signs of use；
Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@goldenmoongarden.com.
Sale items (if applicable)
Only regular priced items may be refunded. Spreads caused by holiday promotions, etc. unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, the gift must be returned together, otherwise we will deduct the cost of the gift.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
